Overview

Xinuos’s developer support is uniquely designed to ensure optimization of both current and emerging technologies. Access to quality technical support is essential to minimize your development cycle. As a Xinuos software or hardware developer, developing device drivers or porting applications to run on Xinuos’s platforms requires a unique level of support expertise. An unsurpassed depth of technical knowledge is available through Xinuos’s developer support services with direct access to a special developer submission alias.

The 90-day eSupport program allows you the flexibility to purchase support to cover your critical development periods, and offers the following features and benefits.

Key Features and Benefits

Backup technical expertise for your staff

• Direct access to Xinuos developer support via a special email alias
• Reduced development time
• Support for Xinuos development environments and one operating system
• Per project, unlimited incidents via email and/or the web for 90-days on current releases
• Includes support for one operating and development system (general troubleshooting issues)
• One (1) authorized contact
• One (1) business day response
• Assistance with code debugging (code snippets)
• Guidance regarding appropriate compiler options
• Compliance with API specs
• Packaging assistance of drivers and apps
• Assistance with Device Driver Troubleshooting
• Assistance with Debugger Tools and Usage
• Failure Mode Determination
• Assistance with porting issues
• Help with Performance Tuning

• Password protected access to Xinuos’s Online Service Manager, which includes:
• Xinuos’s Knowledge Center for current products
• Automatic notification service of new technical articles, patches and product announcements
• Your support account information and activity
• Ability to submit new Service Requests (SRs) via the web

Pricing

Click HERE to download pricing schedule.

For Further Information

Contact your Xinuos Sales Representative, or Email sctadmin@sco.com for further information.