Xinuos Hardware Developer 5-Incident Email Support

Overview

This program offers the Independent Hardware Vendor (IHV) a means to quickly identify and correct device driver issues. The development engineer is routed to the level of expertise necessary, whether the problem is with Mass Storage, Networking, Graphics, or other types of device drivers. This program offers professional Hardware Developers the expertise they need.

Key Features and Benefits

• Service allows for five incidents, via email, valid for 6 months
• Basic Developer Support
• Coding Standards
• System Calls and APIs
• Standards Conformance
• Advanced Developer Support
• Internals
• Help in Device Driver Troubleshooting
• Algorithm Development
• Failure Mode Determination
• Debugger Tools and Usage
• Help in the correct format for packaging device drivers
• Coding Issues Resolution
• Help with issues related to porting
• Assistance with Code Debugging
• Assistance with Performance Tuning
• Assistance with Hardware / Software problem isolation
• Password protected access to Xinuos’s Online Service Manager, which includes:
• Xinuos’s Knowledge Center for current products
• Automatic notification service of new technical articles, patches and product announcements
• Your support account information and activity
• Ability to submit new Service Requests (SRs) via the web
• Provides access to Xinuos development engineers
• Reduces IHV’s development time

 Pricing

Click HERE to download pricing schedule.

For Further Information

Contact your Xinuos Sales Representative, or Email sctadmin@sco.com for further information.