Bug Reporting

Xinuos recognizes that your feedback is a valuable source of information for continuous product improvements. To enable this communication channel, Xinuos provides a bug reporting form as a service to Xinuos Partners and Customers without a Support Service Agreement. If you would like to report a potential bug on any Xinuos product, we welcome your bug submission by e-mail. Upon receipt of your bug report an e-mail acknowledgment containing a Bug identification number (ID) will be sent. This is a bug reporting service only and submitting a technical problem will not enable you to receive technical support. The bug reporting service is e-mail only.

Search the Installation Knowledge Center
Please search the Center to see if information is already available on the bug you wish to raise to our attention.
  Submit a new Xinuos product bug report
  Submit additional bug information (must have Bug ID#)

Note: Xinuos customers who have an Active Service Agreement with Support Services should use established reporting methods to report a suspected bug.

Information on Xinuos Global Services

Support Services

Xinuos offers a broad portfolio of Technical Support Services tailored to the needs of partners, corporate accounts, and end users; with support centers located in North America, Europe ,and Asia Pacific, and staffed by Xinuos's highly skilled support engineers who provide local language support.




Available to our customers anytime anywhere is our 24x7 Self-help support web site. Locate key information about available product fixes, corrections, updates and security advisories all found by reviewing our Installation Knowledge Center or visiting our Support Download Area.