Support Services

Obtaining Support Services

Xinuos's Self-Help Home Page - Your Xinuos Installation Support Resource

Available to our customers anytime anywhere is our 24x7 Self-help support web site. Within the Self-help web site you will find installation support solutions through an easy-to-use single web site view. Key support information can be found on available product fixes, corrections, updates and security advisories by reviewing our Installation Knowledge Center or visiting our Software Download Area. Product Registration and Certified Hardware information are provided as well.

Customers with Xinuos Support Agreements

Xinuos customers with an active Support Service Agreement, can access their Online Service Manager account to transmit requests, or send inquiries to the support e-mail address provided in the Xinuos Support Services usage guideline.

Xinuos Partner Services

If you are interested in contacting one of our valued Xinuos Partners, visit the Xinuos Partner Locator for contact information on a Partner near you.

Xinuos Support Services

Xinuos offers a broad portfolio of technical support services tailored to the needs of partners, corporate accounts and end users. With support centers located in North America, Europe and Asia Pacific, staffed by Xinuos's highly skilled support engineers and local language support availability, Xinuos can meet all our customer support service requirements.

For information on Xinuos Support Services, view or contact:

  • In United States and Canada phone 1-800-726-8649
  • In Korea phone +82-2-784-2542
  • In Japan phone 03-5486-3906
  • In Latin American countries contact your local Xinuos Sales Office
  • In Europe, Middle East, India, Africa and Pacific Rim phone +44 (0) 8700 994 992
  • In Taiwan phone 886-2-2717-1999