Bundled Support Services
The Services detailed below are specific to those
who have purchased a product bundled with support. Please refer
to your Support Validation Card or Certificate of License And Authenticity
Card that comes with your product for support contact information.
Please refer to the following product-specific
bundled support information:
SCO UnixWare Office Mail Server with
Classic Support
- Licensed for 1 mail server available in 10 or 100 user mail
account configurations
- 1 year of software maintenance through SCO Update
- Available with a 10 or 100 client license for the SCOoffice
Mail Connector for Microsoft Outlook
- Includes UnixWare 7.1.3 media kit
- 10 user version includes UnixWare 7.1.3 Base Edition License
- 100 user version includes UnixWare 7.1.3 Business Edition License
- Classic technical support includes:
- Support for one license (system/installation)
- Unlimited Installation and configuration technical support
incidents via phone, web or email for one year
- Assistance with mail server configuration
- Support for UnixWare
- Assistance integrating your mail client software with the
UnixWare Office Mail Server
- Securing your SCOoffice Mail Server with anti-spam and anti-virus
software
- Five business hour response
- Two Named technical support contacts
- Online Service Manager includes:
- Access to current product technical articles and patches
- Ability to submit service requests online
- Online support activity and status
STANDARD BUSINESS HOURS OF OPERATION:
Monday through Friday excluding holidays
- In North & Latin America: 6 am to 5 pm PT
- In EMEIA: 8am to 5 PM GMT
SUBMITTING TECHNICAL SUPPORT REQUESTS:
Please refer to your Certificate of License And Authenticity or
the Support Validation Card that comes with your product for support
contact information. When submitting a technical support request,
please include the following required information:
- Serial Number located on Certificate of License And Authenticity
- Your Contact Name and email address
- Your Company Name
- Your Company Address, Telephone Number and Fax Number
- SCO Product Name & Release (Example UnixWare Office Mail Server
Release 2.0)
- Detailed problem description or exact error message and actions
taken
- Detailed hardware description
MORE INFORMATION: visit http://www.SCO.com/support/programs
or contact:
- In United States and Canada phone 1-800-726-8649 option 2
- In Korea phone +82-2569-7999
- In Japan phone +03-37979050
- In Latin American countries, visit http://www.sco.com/worldwide
- In Europe, Middle East, India, Africa and Pacific Rim phone
+353-1260-6333
|
