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Table of Contents
1. Addressing the Audience
2. Caldera Worldwide Support Services
2.1. Support Services
2.2. Self-Help Services
3. Improving this Administration Guide

Caldera Volution™ Manager (VM) is a web-based systems management solution that enables efficient, cost-effective management of client systems that run recent versions of mostLinux® systems and Caldera® UNIX® systems. It accomplishes this by enabling secure, remote management of systems through a browser. VM provides key features like asset management, software distribution, health monitoring, Linux printer configuration, and a scripting distribution engine.

This Administration Guide enables you to:

1. Addressing the Audience

The primary audience for this Caldera Volution Manager Administration Guide is the system administrator. The administrator must have rights to administer the directory or data store, and the privileges associated with installing and operating this product. Familiarity with the Linux operating system, network administration, and LDAP v3 directory nomenclature is helpful. If you are new to the Linux system or distributed systems management you should thoroughly understand the overview materials before using VM.

2. Caldera Worldwide Support Services

Caldera offers a broad portfolio of technical support services tailored to the needs of partners, corporate accounts and end users. Support centers in North America, Europe and Asia Pacific are staffed by skilled support engineers with local language support.

2.1. Support Services

Business Services - high level support offerings targeted to OEMs and corporate accounts. Features ranging from dedicated technical account managers to global 24x7 continuous support.

Partner Services - designed to provide Caldera partners with the support features they need to successfully sublicense and support Caldera products. Services range from unlimited incidents on all products to various incident packs.

End User Services - designed for small to medium businesses to provide traditional end-user support, with services ranging from unlimited to incident packs, per product, or all inclusive.

Developer Services - designed to provide technical assistance to IHVs and ISVs and other members of the developer community while porting, migrating or developing applications.

For information on Caldera Support Services, view or contact:

In United States and Canada phone 1-800-726-8649. In Latin American countries, access for your local Caldera Sales Office. In Europe, Middle East, India, Africa and Pacific Rim phone +44(0)1923-813 600

2.2. Self-Help Services

Available to our customers anytime, anywhere is our 24x7 Self-Help support web site located at:

Within Self-Help we offer installation support solutions through an easy-to-use single web view. Key resources available are:

  • access to the Caldera Linux system and UNIX Knowledge Center

  • FAQs - Customer identified Top Solutions

  • Certified Hardware Listing for Caldera Products

  • Caldera Software Download Areas

  • Product Registration Information

  • Product Bug Reporting

  • various Linux system and Unix system News groups and Mail List Discussions

3. Improving this Administration Guide

While every effort has been made to produce a complete, accurate, and easy to understand Administration Guide, if you have problems with this documentation, or find that the instructions are incorrect, incomplete, or inadequate, please share your comments. Write to:

Browse the following web site for online documentation, including Late News: