Installation Support

Xinuos Developer 90-day eSupport

Xinuos’s developer support is uniquely designed to ensure optimization of both current and emerging technologies. Access to quality technical support is essential to minimize your development cycle. As a Xinuos software or hardware developer, developing device drivers or porting applications to run on Xinuos’s platforms requires a unique level of support expertise. An unsurpassed depth of technical knowledge is available through Xinuos’s developer support services with direct access to a special developer submission alias.

The 90-day eSupport program allows you the flexibility to purchase support to cover your critical development periods, and offers the following features and benefits.

Key Features

Support for Xinuos development environments and one operating system
Per project, unlimited incidents via email and/or the web for 90-days on current releases
Includes support for one operating and development system (general troubleshooting issues)
One (1) authorized contact
One (1) business day response
Code debugging (code snippets)
Questions regarding appropriate compiler options
Compliance with API specs
Packaging assistance of drivers and apps
Device Driver Troubleshooting
Debugger Tools and Usage
Failure Mode Determination
Porting assistance
Performance Tuning
Access to Xinuos’s online knowledge center for Technical Articles and patches on current releases
Access to online support account information

Benefits

Backup technical expertise for your staff
Direct access to Xinuos developer support via a special email alias
Special pricing for purchase of Tested and Certified services (to be completed within 90 days of support contract expiration)
Access to Partner Online specially designed for Xinuos’s developers
Reduces development time

Automatic notification service

With this service, you will be proactively notified by email of all new technical articles, patches, product announcements and information.

Online account Information

Secure password protected access to your entitled support contract information and support activity status.

Optional Add-on Services

With Developer e-Support, you have the option of adding on retired product support to your base contract for an additional fee.

Retired Product Support – Add on service is offered on a limited configuration, installation, and troubleshooting basis for the core operating system products that have been officially retired from Xinuos’s supported product line. Support is limited to existing workarounds and fixes, and does not include engineering escalation support. For more information on support status by product, please visit: http://www.SCO.com/support/programs/legacy.html

For further information: