UnixWare® 7.1.4 Optional Bundled Support
UnixWare 7.1.4 introduces optional support bundles providing customers with the convenience to purchase product bundled with basic break-fix support at reasonable cost. The service is designed to offer a streamlined low cost option with built-in flexibility. Beginning with UnixWare 7.1.4, an optional support bundle is available for customers who need affordable basic break/fix support. The service is flexible and can be tailored based on the customer's business requirements. At the customer's option, the support bundle can be upgraded to one of the standard, higher end offerings.
The support bundled with selected UnixWare 7.1.4 Editions includes the following services:
- Traditional “Break-Fix” support for 6 months
- Per Installation/server
- 4 Business Hour Response
- Phone, E-mail, Fax or Web – Option to Uplift
- Two Authorized Technical Contacts
Customers wishing to add to the bundled services have the following options:
- 24 X 7 Emergency Service
- Retired Products
- One Business Hour Response Time
- Layered Product Add-on
- Upgrades to TEAM, SoftTech or SofTech Plus
Bundled support is available with select UnixWare Editions.
UnixWare, used under an exclusive license, and UNIX are registered trademarks of The Open Group in the United States and other countries.